Frequently Asked Questions

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How Long Will It Take To Get My Package?

Due to the COVID19 pandemic causing massive reductions in commercial air cargo capacity along with passenger flights, parcel deliveries are taking significantly longer than usual. While we are accepting and shipping out customer orders, you need to be prepared to wait 3 to 6 weeks for delivery.

Why Has The Tracking Stopped Once The Parcel Reached My Country?

If you see there are no further updates after the parcel has reached your country, then it has likely entered customs inspection. This usually adds a week to the delivery time and is something beyond our control. Once the parcel is released from customs the parcel delivery will resume.

We are unable to provide any further information beyond what the carrier provides. All the information we have is available to customers via the tracking link provided.

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