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Frequently Asked Questions

It's Thursday 4:54 PMour Customer Service department in Singapore is currently CLOSED. Please send us a message and we will reply during our business hours.
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If your question relates to an order, please include your Order ID.
Send us a message about our website, products you would like us to carry, or anything else you would like us to know. We are always looking for ways to serve our customers better.

How Long Will It Take To Get My Package?

Australia: 8 business days
Europe: 8 business days
USA (East Coast): 12 business days
USA (West Coast): 15 business days
Canada: 15 business days
Rest of World: 15 to 30 business days

These are ESTIMATES ONLY. Delivery times are not guaranteed since delays can be caused by postal congestion, customs inspections, and the regulations of your country.

Why Has The Tracking Stopped Once The Parcel Reached My Country?

If you see there are no further updates after the parcel has reached your country, then it has likely entered customs inspection. This usually adds a week to the delivery time and is something beyond our control. Once the parcel is released from customs the parcel delivery will resume.

We are unable to provide any further information beyond what the carrier provides. All the information we have is available to customers via the tracking link provided.

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