Answers to your Questions

Last Update Sep 19, 2019

General

Do You Have Any Retail Stores?

We don’t have any physical stores. We are an online store based in Singapore that ships worldwide.

You can place your order via our website and we will ship your items to you.

Shipping Information

Which Countries Do You Ship To?

We ship to every country in the world! While we are happy to ship to international customers, we do ask that you adjust your expectations. Shipping food items internationally is complex and there are many regulations involved. If you live far from Singapore or in a country with inefficient logistics infrastructure, then please do understand that the delivery will take longer and we (Tasty Duck) cannot be held liable for these delays or inefficiencies.

How Much Are The Shipping Charges?

The shipping charges depend on the weight, quantity, and destination country of the order.

The website will calculate the shipping charge automatically and display it to you in the Cart after you add some items to the Cart. Then you can proceed to make payment and complete the Checkout.

How Long Will It Take To Get My Package?

Australia: 8 business days
Europe: 8 business days
USA (East Coast): 12 business days
USA (West Coast): 15 business days
Canada: 15 business days
Rest of World: 15 to 30 business days

These are ESTIMATES ONLY. Delivery times are not guaranteed since delays can be caused by postal congestion, customs inspections, and the regulations of your country.

Why Has The Tracking Stopped Once The Parcel Reached My Country?

If you see there are no further updates after the parcel has reached your country, then it has likely entered customs inspection. This usually adds a week to the delivery time and is something beyond our control. Once the parcel is released from customs the parcel delivery will resume.

We are unable to provide any further information beyond what the carrier provides. All the information we have is available to customers via the tracking link provided.

How Will I Know When My Order Has Shipped?

You will receive an email confirmation with your tracking number once your parcel has been mailed.

Where Will My Order Ship From?

We cut out the middleman so that we can offer you the biggest selection and lowest prices. That’s why your order will ship directly from our warehouse in Singapore (home of the Salted Egg Fish Skins and Potato Chips).

Returns / Exchanges / Duties & Taxes

What Is Your Returns & Exchange Policy?

No returns or exchanges will be accepted for food safety and hygiene reasons.

Will There Be Any Duties Or Taxes?

Duties and taxes are the responsibility of the buyer. Please check with your local customs office to determine what duties or taxes (if any) will be applied to your order by your local customs authorities.

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